Cooperatives provides you comfortable, High-Quality living at a reasonable cost.

Advice For Members

services while keeping customers and colleagues safe

Repairs
Our teams will continue to observe the comprehensive risk assessments to ensure all work is carried out in a Covid secure way. This will include social distancing, wearing a face covering, and any other PPE required.
Entering your property
If maintenance repairs need to enter your home and it is impossible for them to wash their hands, they will use hand sanitizer when they arrive and leave the property.
Care and support
Please look out for your neighbors at this difficult time. If your neighbors are elderly or vulnerable. Please let the office know if you think they may need additional help or support.

Encourage Your Feedback

We must hear your views regarding the service you receive as this helps us identify areas where we can improve. We are committed to handling complaints openly and transparently, so our members trust us to acknowledge when we get things wrong and take steps to resolve them. If you have concerns, we ask that you let us know.

You have the option to file your complaint.
Our Staff reviews it and contacts the other party.

If you feel threatened,
call 911
.
You can request a meeting with the board of directors.
.
They are escaping domestic abuse. We can assist in finding services.
We will look into your complaints and respond to you.

What we expect of others

Treating everyone somewhat is a two-way process. Being fair is the key to delivering excellent customer service, so treating people how you would like to be treated is essential. We won’t use or tolerate labels, assumptions, or preconceptions, and we expect our colleagues and customers to be aware and considerate of individual needs.

What you can expect from us

What we expect of others

Treating everyone fairly is a two-way process. We believe that being fair is the key to delivering excellent customer service, so treating people how you would like to be treated is essential to us. We won’t use or tolerate labels, assumptions, or preconceptions, and we expect our colleagues and customers to be aware and considerate of individual needs.

Our commitment

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