Cooperatives provides you comfortable, High-Quality living at a reasonable cost.
(630) 584-5150 cumbergreen@yahoo.com
1798 Cumberland Green Dr,
St. Charles, IL 60174
8:30 am to 5 pm
Monday to Friday
1798 Cumberland Green Dr,
St. Charles, IL 60174
8:30 am to 5 pm
Monday to Friday

Advice For Members

services while keeping customers and colleagues safe

Repairs
Our teams will continue to observe the comprehensive risk assessments to ensure all work is carried out in a Covid secure way. This will include social distancing, wearing a face covering, and any other PPE required.
Entering your property
If maintenance repairs need to enter your home and it is impossible for them to wash their hands, they will use hand sanitizer when they arrive and leave the property.
Care and support
Please look out for your neighbors at this difficult time. If your neighbors are elderly or vulnerable. Please let the office know if you think they may need additional help or support.
Learn more

Encourage Your Feedback

We must hear your views regarding the service you receive as this helps us identify areas where we can improve. We are committed to handling complaints openly and transparently, so our members trust us to acknowledge when we get things wrong and take steps to resolve them. If you have concerns, we ask that you let us know.

You have the option to file your complaint.
Our Staff reviews it and contacts the other party.

If you feel threatened,
call 911
.
You can request a meeting with the board of directors.
.
They are escaping domestic abuse. We can assist in finding services.
We will look into your complaints and respond to you.

What we expect of others

Treating everyone somewhat is a two-way process. Being fair is the key to delivering excellent customer service, so treating people how you would like to be treated is essential. We won’t use or tolerate labels, assumptions, or preconceptions, and we expect our colleagues and customers to be aware and considerate of individual needs.

What you can expect from us

  • We will
  • Greet you promptly, be courteous and treat you as an individual
  • Provide reception and welcome areas which are easy to get into and move about in
  • Provide the information you need, in ways that you find easy to read
  • Communicate with you in a variety of ways so that you can choose how you receive information. This includes postal, online and face-to-face communications.

What we expect of others

Treating everyone fairly is a two-way process. We believe that being fair is the key to delivering excellent customer service, so treating people how you would like to be treated is essential to us. We won’t use or tolerate labels, assumptions, or preconceptions, and we expect our colleagues and customers to be aware and considerate of individual needs.

Our commitment

  • We will
  • Focus on the needs of each individual when providing our services
  • Continuously listen to and understand our customers, asking people what help, support and/or guidance they feel they need to access our services
  • Be pro-active in understanding who are customers are
  • Shape our services based on the profile of our customers
  • Ensure our people treat each other and our customers with respect
  • Monitor and demonstrate how successful we are in acting fairly and meeting the needs of our local communities
  • Always aim to exceed the requirements of the members
  • Only work with contractors and other partners that share our values.

Compare listings

Compare